Shipping & Returns

Here we are going to go over how shipping works with Panther RV Products, that way you're informed and can get your order to your door without any surprises!

Most orders are shipped within 1 to 2 business days, but please allow us up to 48 business hours for large or complicated orders. Please be available via email during the order process in case we require further information from you for your order. Panther RV Products strives to ship orders as fast as possible, however we are not responsible for any delays in any form.

Express and Overnight orders must be placed before 12 P.M. PST, any Express or Overnight orders placed after 12 P.M. PST will be processed the next business day. Keep in mind, Express and Overnight orders will only be in transit/delivered on non-holiday business days. If you are unsure of when your express order will ship or be delivered, please call 360-844-5398 to confirm.

Orders placed over the phone require an email address so the order can be reviewed by the customer. Please review the order and notify Panther RV Products if there are any errors in the order. The order will be considered correct 2 hrs. after being submitted and processed for shipping. We do this to avoid confusion or miscommunication over the phone.

Our prices and discounted delivery offers apply to the contiguous 48 states only. We can offer shipping to Alaska, Hawaii, Puerto Rico and Canada for an additional fee. Canadian residents may be charged additional taxes if applicable. Customs and tariffs are the responsibility of the customer. While many destinations are considered US Territories, shippers consider them to be international, and higher rates still apply.

If a product is considered overised, it may have to be crated for shipment and/or ship LTL Freight. Oversized items are resticted to being shipped within the lower 48 states and my have additional handling time. Due to the time involved in preparing the shipment, it cannot be shipped via any form of express. Please be aware that transit times typically are longer for freight shipments, Panther RV Products does not guarentee any transit times for freight items. Please click the button below for more information on oversized items.

See Additional Information on Oversized Packages

In the rare occurrence that a product is out of stock, we will notify you via telephone or email to advise you of the expected delay as well as provide you with your options. You can choose to wait for the item, select an alternative, or cancel your order. Out of stock items will be shipped as soon as they become available. If an item is on manufacturing hold and is unavailable for more than 30 days, the order will be cancelled, and you will be contacted by email. Order delivery times may be delayed due to circumstances such as credit authorization, backorders, or insufficient/inaccurate information provided during the order process. You will be contacted via phone or email should such a condition arise. Some items may require that the shipping address match the billing address on the credit card that you are using to place the order. This helps protect you from fraud because the address you enter is verified. Panther RV Products reserves the right to hold any order for a security review. If your order is effected, you will be notified within two business days.

Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order and vary from country to country. Contact your local customs office for details. Shipping laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of your products. Panther RV Products is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.

The majority of products sold by Panther RV Products are warrantied within the United States, but be aware that some manufacturers do not honor warranties outside of the United States and require shipping to be paid by the customer. Panther RV Products is not responsible for any manufacturer defects and will not cover shipping cost for warranties.

If you are not 100% satisfied with your purchase, you may request to return the item within 30 days from the date your order was received for a refund. A 15% re-stocking fee will be applied to any return that is not an error of our company. We will refund to the original purchaser, less a 15% restocking fee, for all unused/undamaged items if returned with the original box, packaging, all manuals and accessories within 30 days of receipt. Shipping costs are the responsibility of the customer if the reason for the return is not the fault of Panther RV Products. We will notify you via e-mail of your refund once we have received and processed the returned item. You can expect a refund within 7 business days of our receipt of the product in question. Refunds will be in the same form previously accepted for payment. Panther RV Products reserves the right to accept or deny returns including but not limited to the stated policy.

Electrical products are non-returnable. If the product is found to be defective the product must be warrantied through the manufacturer.

It is the responsibility of the customer to either reject or notate damage as this will be used in the claims process. For shipping errors or damaged items, you have 5 business days from the date you received the order to notify us of the error. If you need to return an item due to a shipping error, listing error or any other error at the fault of Panther RV Products please notify us immediately. For damage disputes due to shipping, please contact the Quality Control Department at sales@pantherrvproducts.com. Panther RV Products will conduct an investigation on every damage dispute. Please take pictures of product damage, package damage and any other possible form of evidence that could help in a claim dispute. Panther RV Products will process the claim as quickly as possible and either replace the product or issue a refund.

Yes, if the item is received by Panther RV Products damaged, we will file a claim with the carrier on your behalf. Claims are estimated to take anywhere from 45-90 days to be processed by the carrier. Once the claim is finalized, a refund in the amount of the claim will be processed.

Yes, you are able to return oversized products. However, due to the product shipping LTL it is a very expensive process. Due to this, we ask that you review and understand your order before completing it. If you decide to return the oversized product you will be required to coordinate return shipping.

If the product is determined defective by a professional installer, the installer will need to follow manufacture guidelines to warranty the product. Panther RV Products is not responsible for any manufacture defects or warranty issues. We can assist you in filing a manufacture warranty by providing manufacturer contact information and an original invoice. Panther RV Products is certified in most of the products we sell and can handle warranties at our location. However, manufacturers do not cover shipping charges to and from our location.

No, we do not accept returns for installed products. If you install the product and are finding difficulties, we recommend going to the manufacturer for warranty support. Manufacturers typically require a professional to install or repair defective products.

Any orders returned to Panther RV Products due to an undeliverable address or the package is not picked up by the customer will be subject to a 10% restock fee. Packages refused by the customer or stopped mid-transit will be subject to a 10% restock fee. If you would like the package re-delivered you will be subject to a separate shipping charge.